Rolling into the Circle K Car Wash off of Quebec, I expected a sparkling clean car, not a tale of woe. The friendly local team did their best, but the looming shadow of corporate negligence has left me frustrated and resentful (aka, I’ll never go back to a Circle K again).
Picture this: There I was, my car needing a clean, so I visited this automatic car wash. This time though, something was off. It looked to be in short supply of its life-giving, and car rinsing, water! As my alarm bells were ringing, I recorded my wash to make sure I didn’t have more scratches than someone trying to bathe a cat. Worried for my car’s well-being, my worst fears came true – the wash, with its high-friction dryness, ripped off my rear spoiler/wind-deflector. Leaving it in more pieces than a politicians broken promises.
Hoping for a semblance of justice, I was contacted by the corporate office. After sending photos and evidence, their response was more of a let down than The Emoji Movie in 2017. They performed – a so-called “thorough investigation” that amounted to nothing more than a baseless claim. “Not liable,” they declared, pushing the blame my way, leaving me holding a bag of broken parts with no remorse, no reimbursement, and no metaphorical-Kragel to fix it. When I asked to review their evidence, they ghosted me quicker than a Snapchat message.
The local team might shine, but the corporate negligence left a ding in my experience. Circle K Car Wash can be as splashy as they want, but when they turn a blind eye to damaging customer vehicles, it’s enough to make anyone’s suds bubble over.
Lesson learned: Always use touch-less car washes
Los Portales Mexican Restaurant – Littleton, Colorado
Thoughts on Complaining
